According to officials, Indian Railways passengers can now order food online via WhatsApp while travelling by entering their PNR number.
Zoop, an Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) food delivery service, recently partnered with Jio Haptik to allow users to order food through their WhatsApp chatbot service in just a few simple steps.
IRCTC established as an extension of Indian Railways
IRCTC was established as an extension of Indian Railways to improve, professionalize, and manage catering and hospitality services at stations, trains, and other locations, as well as to promote domestic and international tourism. E-Catering is a component of this.
E-Catering, a service of IRCTC’s Catering and Hospitality business, is an internet-based service that allows passengers to book food from partner restaurants and food outlets while travelling on a train via a mobile application. Food is being served to passengers at their assigned seats/berths.
Passengers can now order food while on the move
This service has now partnered with Zoop, and railway passengers can now order food while on the move. Customers can use their PNR numbers to place food orders and have them delivered directly to their seats using the latest WhatsApp chatbot, “Ziva,” which includes real-time order tracking, feedback, and support.
Unlike other WhatsApp solutions that redirect users to a different link for order booking, Zoop keeps the entire process within WhatsApp. IRCTC makes it easy for passengers to order food online without having to download any additional software or apps.
“The newly launched service is now witnessing rapid growth in daily conversations through WhatsApp and is set to scale higher as the service engages with users in a direct WhatsApp chat with lists and buttons, helping them explore restaurants based on their PNR number, Train number or Station,” the official said in a statement.
“You can chat with Zoop on WhatsApp at +91 7042062070. It also provides a quick and easy 3-click payment experience within WhatsApp to place instant orders with real-time tracking and support,” the statement further reads.
The services are available in Vijayawada, Vadodra, Moradabad, Warangal, PT. Deen Dayal Upadhyaya, Kanpur, Agra Cant, Tundla Junction, Balharshah Junction, and at over 100 A1, A, and B Category railway stations.
India’s first WhatsApp-enabled food-ordering platform
India’s first and only WhatsApp-enabled food-ordering platform allows passengers to order a variety of cuisine like Veg Thali, Veg/ Chicken Biryani With Raita, Standard/Jain Special Thali etc. from selected restaurants using their PNR number.
