Online shopping Scams: Online shopping has made it convenient to buy almost anything from the comfort of our homes. However, there are instances when a customer, expecting a phone or another valuable item, instead receives something as absurd as stones or bricks in the box. Here is a guide on how these scams happen, what to look out for, and how to keep you safe while shopping online.
Fake Sellers, Fake Products
Some scammers set up fake seller profiles on genuine shopping apps, showcasing attractive discounts to lure buyers. They may use stolen product images and details to make listings look credible but then send fake or worthless items.
Empty Packages, Substituted Items
Another tactic is to send packages with low-value items like stones or sand in place of the ordered product. This scam exploits buyers who fail to check packages carefully upon delivery.
Phishing Websites and Apps
Phishing is a common technique where scammers create websites or apps that resemble legitimate shopping platforms. Unsuspecting customers end up sharing payment information, which is then misused by the scammers.
“Too Good to Be True” Deals
Some fake listings offer high-end products like smartphones at unbelievably low prices. The discounts attract customers, but these deals often end in disappointment when the product is fake, used, or never arrives.
Protect Yourself from Online Shopping Scams
Shop from Verified Platforms
Stick to well-known and reputable shopping apps like Amazon, Flipkart, or eBay, which have better customer protection policies. Ensure that the app you download is the official version by checking the developer’s details on app stores.
Check Seller Ratings and Reviews
Before making a purchase, always review the seller’s ratings and read customer feedback. Low ratings, negative reviews, or very few transactions could be a red flag.
Beware of Unbelievable Discounts
Deals that sound too good to be true are often scams. Be cautious of heavily discounted items, especially if the seller is new or has no ratings.
Inspect the Package on Delivery
When your package arrives, check it carefully before accepting it. If it is an option, choose “Open Box Delivery” if available, so you can confirm the item before the delivery person leaves.
Opt for Cash on Delivery (COD)
When possible, opt for COD payments to avoid upfront payment. While this option isn’t foolproof, it provides an extra layer of security since you pay only after receiving the item.
Use Secure Payment Methods
Avoid direct bank transfers or payment links sent by sellers. Instead, use secure methods provided by the platform itself, like credit cards or UPI, which often have buyer protection.
Stay Alert for Phishing Scams
Always check the URL before entering any personal or payment information. Scammers often create fake websites with URLs similar to popular shopping platforms. Secure websites start with “https://” and have a padlock icon next to the URL.
Keep Records of Transactions
Save your order details, emails, and receipts. In case you receive a different item or if something goes wrong, these records will help you in filing a complaint.
Report Fraudulent Sellers
If you experience any issues, report the seller immediately on the platform. This helps the site flag fraudulent sellers and prevent future scams.
Read Return and Refund Policies
Familiarize yourself with the platform’s return and refund policies. Many sites offer easy returns, but some sellers may have specific terms. Knowing these in advance can save you trouble if you receive an incorrect or damaged item.
What to Do If You Are Scammed
If you find yourself a victim of an online shopping scam:
Contact Customer Support
Most reputable platforms have customer support teams to help resolve such issues. Contact them immediately, explain the situation, and provide any evidence you have.
Leave a Review
If the seller scammed you, leave a detailed review to warn other buyers. This also helps the platform investigate and remove bad actors.
Contact Your Bank
If you used a credit or debit card, contact your bank to report the fraud and, if necessary, initiate a chargeback. Many banks offer fraud protection that can reimburse you for the amount lost.
Report to Cyber Authorities
In India, you can report online scams to the Cyber Crime Department. Many countries have similar authorities, and reporting these incidents helps them track down scammers.
Online shopping should be a convenient and enjoyable experience, not a cause of stress. While scams exist, by staying vigilant and following these safety tips, you can significantly reduce the risk of being tricked. Remember to check seller details, verify discounts, and report any suspicious activities. Shopping online doesn’t have to be risky as long as you stay informed and cautious.
