State Bank of India, India’s largest public sector lender, has launched WhatsApp Banking services to make banking easier for its customers, according to a tweet from the bank. SBI customers can now use WhatsApp to access certain banking services from the lender, which may be convenient for many because they no longer need to download the app or visit an ATM. This comes just days after SBI chairman Dinesh Khara revealed the bank’s plans to go the WhatsApp route.
“Your bank is now on WhatsApp. Get to know your Account Balance and view Mini Statement on the go,” SBI said in a tweet dated July 19.
Customers will be able to access SBI WhatsApp Banking services by sending a message saying ‘Hi’ to the number +919022690226, according to the bank’s tweet. During a press conference on July 1, Khara announced that SBI would soon launch WhatsApp Banking services for customers, but he did not specify which services would be available. However, we now know what services customers can get after the launch.
How to Avail SBI WhatsApp Banking Services
Step 1: If you have not registered your account, you need to provide your consent first to get SBI banking services on WhatsApp with the number provided by the bank. An unregistered customer will receive the following message: You are not registered for SBI WhatsApp Banking services. To register and provide your consent for using these services, kindly send the following SMS WAREG A/c No to 917208933148 from your Registered Mobile No with the Bank. You can view the detailed T&C for these services on bank.sbi
Step 2: Once you have registered, type ‘Hi’ SBI on the number +919022690226 or reply to the message you have received on WhatsApp saying “Dear Customer, you are successfully registered for SBI WhatsApp Banking services.”
Step 3: Once you have sent your message, you will receive this reply:
Dear Customer,
Welcome to SBI Whatsapp Banking Services!
Please choose from any of the options below.
1. Account Balance
2. Mini Statement
3. De-register from WhatsApp Banking
You may also type your query to get started.
Step 4: Choose from options 1 or 2 to check your account balance or get a mini statement of your last five transactions. You can also choose Option 3 if you want to de-register from SBI WhatsApp Banking.
Step 5: Your account balance or mini statement will be displayed as per your choice. You can also type in your query if you have any.
State Bank of India also provides WhatsApp-based services to its credit card holders via the SBI Card WhatsApp connect platform. SBI credit card customers can use this to view their account summary, reward points, outstanding balance, make card payments, and more.
