Air India Launching Transformation Plan Called Vihaan.AI



Air India unveiled its comprehensive transformation plan, focusing on five key pillars: exceptional customer experience, robust operations, industry-best talent, industry leadership, and commercial efficiency. The plan is called “Vihaan.AI,” which means “the dawn of a new era” in Sanskrit, and it outlines Air India’s goals for the next five years.

Air India has implemented a detailed roadmap with clear milestones as part of Vihaan.AI, focusing on dramatically expanding both its network and fleet, developing a completely revamped customer proposition, improving reliability and on-time performance, and taking a leadership position in technology, sustainability, and innovation, while aggressively investing behind the best industry talent.

Air India aims to increase its domestic market share

Over the next five years, Air India aims to increase its domestic market share to at least 30% while significantly expanding its international routes from its current market share. The plan aims to put Air India on a path to long-term growth, profitability, and market leadership.

Campbell Wilson, the carrier’s CEO, and senior management members shared the plan with the entire organisation via Workplace, the company’s virtual communication and engagement platform. The management team will engage employees from various regions, departments, and locations in a series of physical and hybrid sessions in the coming days and weeks.

While the immediate focus of the airline remains on fixing the basics and readying itself for growth (Taxiing Phase), the more medium-to-long term focus will be on building for excellence and establishing scale to become a global industry leader (Take Off & Climb phases).

Commenting on Vihaan.AI, Wilson said: “This is the beginning of a historic transformation for Air India and the dawn of a new era. 

We are laying the foundation for a brave new Air India, with a renewed sense of purpose and incredible momentum. Vihaan.AI is our transformation plan to make Air India the world-class airline it once was, and that it deserves to be again. We are absolutely focused on being recognized as a world-class airline serving global customers, with a proudly Indian heart.

“The transformation has already started – a slew of initiatives in areas like refurbishing cabins, serviceable seats, and in-flight entertainment systems are already underway. We are also adopting proactive maintenance and refining flight schedules to enhance on-time performance. Our fleet expansion will involve a combination of both narrow-bodied and wide-bodied aircraft to cater to varied network needs. The excitement and shared commitment to drive Vihaan.ai is palpable across the organisation and stakeholders will recognize the changes as the new face of Air India emerges.”

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Dr. Kirti Sisodhia

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CATEGORIES Business Agriculture Technology Environment Health Education

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